Доставка товара

  1. Delivery of the goods and period of delivery

3.1. General terms of shipment

3.1.1.     Order is shipped after the payment is received to the current account of Rosena owner company Rosena DK OÜ.

3.1.2.     Where possible, ordered goods are shipped within two (2) working days after the order is placed, but no later than within seven (7) working days after the payment is received. Where possible, orders placed before 14:00 are shipped on the same day.

3.1.3.     Orders are not processed or shipped during weekends or during bank holidays.

3.1.4.     Rosena is not obliged to ship an order if the respective payment is not transferred to the current account of Rosena DK OÜ.

 

3.2. How to receive an order in Estonia:

3.2.1.     Customer pick up – when the order is ready to be picked up a respective notification is sent to the Customer via e-mail. Goods are issued from Rosena's partner Beautyfor in Magistral Shopping centre, Tallinn, Estonia (Mon-Sun 10:00-21:00).

3.2.2.     Parcel terminal – orders are delivered through Omniva, SmartPost and DPD parcel terminals (from here on our Transport company). After an order is forwarded to the Transport company, it should reach the Customer in 1-3 days. Transport companies also deliver parcels to their terminals during weekends. When the order is delivered to the parcel terminal the Transport company informs the Customer with a short text message. Where the Customer does not indicate a phone number, it is impossible to notify him/her with a text message. In such a case the Transport company sends notification to the Customer’s email address. The Transport Company delivers the order in the parcel terminal of your choice. Changing the place of delivery later is only possible for an additional fee.

       3.2.2.1 If a customer fails to pick up the order from the terminal within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of the Transport company. Initial transport cost already paid is not returnable.

3.2.3 Courier service to customer's chosen location. The courier will contact the Customer to agree on the delivery. The customer has to make sure to be at the location of delivery during the agreed time for the delivery. If the Customer is unreachable, the order will be returned to Rosena DK OÜ. After which the Customer must re-pay for the transport cost to receive the order. Should the Customer choose to cancel the order after a failed delivery, the initial transport fee is not returnable.   

 

3.3. How to receive an order in a foreign country:

3.3.1.     Omniva Post delivers orders as maxiletters (to post offices) at the fixed price of 8.50-11.50 euros to the countries indicated in the shipping list. If a customer fails to pick up the order from the local Postal office within the indicated time, the order is returned to Rosena DK OÜ. To receive the order after a failed delivery, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of Omniva. Initial transport cost already paid is not returnable.

3.3.2.     Deliveries to Finland via SmartPost parcel terminals. After an order is forwarded to SmartPost it should reach the Customer in maximum seven (7) days. SmartPost also delivers parcels to its terminals during weekends. When the order is delivered to the parcel terminal SmartPost informs the Customer with a short message. Where the Customer does not indicate a phone number, it is impossible to notify him/her with a short message. In such a case SmartPost sends notification to the Customer’s email address. SmartPost delivers the order in the parcel terminal of your choice. It is not possible to change the place of delivery later.

       3.3.2.1 If a customer fails to pick up the order from SmartPost terminal within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of SmarPost. Initial transport cost already paid is not returnable.

 

3.3.3.     Delivery by DHL or DPD courier on a fixed country based fee, shown in the checkout process once recipient's country has been chosen. If the courier is unable to reach the customer and fails to deliver the order within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of the Transport company. Initial transport cost already paid is not returnable in case a customer chooses to not pay for redelivery and cancel the order.

3.3.4 When ordering to a country where to receive an order it is necessary to undergo customs or other additional procedures (in addition to transfer of goods to the carrier) the Customer shall provide for timely and accurate compliance with such procedures.

 

3.4. Price list of transport methods, estimated delivery times

Country

Transport method

Cost

Free transport

Transport time

Estonia

Customer pick up

0

Yes

2-7 working days

 

SmartPost and Omniva Parcel terminal

2.50€

Yes, to orders that are at least 30€

2-7 working days

 

DPD parcel terminal and Pick-up point

2.10€

Yes, to orders that are at least 20€

2-7 working days

 

Courier

5.50-6€

Yes, to orders that are at least 80€

2 working days

Finland

SmartPost Parcel terminal

11€

Yes, to orders that are at least 100€

2-7 working days. In Helsinki and surrounding areas 2-3 days, rest of Finland 3-7 days.

 

Omniva Post

8.50€

No

7-14 working days

Latvia

Omniva Post

DPD terminal

8.50€

5.50€

No

7-14 working days

up to 7 days

Lithuania

Omniva Post

DPD terminal

8.50€

6.20€

No

7-14 working days

up to 7 days

Rest of the world

Omniva Post

8.50

11.50€

from 100€

from 150€

7-30 working days in Europe.

Rest of the world 14-60 days

 

 

3.5. Rosena offers free shipping worldwide for private purchase orders larger than 100-150€ based on the country.

3.6. We reserve the right to change or lower the minimum price qualifying for free shipping as set out in Sections 3.4 and 3.5 (for instance during campaigns).

3.7. Please make sure that you indicate correct contact details when submitting your order. Rosena is not liable for any delays in delivery where they are caused by inaccurate or false details as presented by the Customer. Additionally, Rosena is not liable for the costs of returning the goods, if they are caused by inaccurate or false details presented by the Customer.

3.8. Where a product is not in stock, Rosena shall as soon as possible inform the Customer accordingly by email or by phone (but in any case not later than within 3 working days after receiving the order).

3.9. Rosena shall deliver the goods no later than within 30 days. Where it is impossible to deliver the goods, Rosena shall inform the Customer by email and shall refund the purchase immediately (but in any case not later than within 30 days).

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